Coronavirus (COVID-19)

Update: July 28, 2020

In person service by appointment only

City Services

What You Need to Know
    • City Hall remains closed to the public
    • Non-essential City services are limited to online, mail, and phone. Certain non-essential services will be available by appointment only. Please contact individual City departments directly to determine availability of specific services.
    • The City Clerk’s office remains closed to the public. Get Information about their services during shutdown. 
    • Daily cleaning procedures are conducted at City facilities to disinfect kitchens, appliances, bathrooms, door handles, counters, tables, and other “high touch” areas.
    • Leaf bag collection is operating on a modified schedule.
    • City playgrounds and basketball courts are currently closed for public use. All City parks are open to the public.
    • Metered parking in downtown Troy is currently suspended.
    • City has launched a hotline for small businesses impacted by novel coronavirus.

Statewide Reopening Plan

On May 11th, Governor Cuomo issued a statewide plan to re-open local businesses, industries, and organizations without renewed spread of cover-19 or overwhelming local hospitals. The plan outlines a multi-phase regional approach to lift restrictions based on seven criteria needed to protect public health. As necessary criteria are met, each region will continue through various phases of re-opening.

Where does the Capital Region stand? The Capital Region is currently in Phase 4 under the NY Forward plan.

Track the Capital Region’s status at

More information on the New York Forward reopening program is available at

Health Resources

Governor Cuomo issued an executive order requiring all people in New York to wear masks or face coverings in public, including when taking public or private transportation or riding in for-hire vehicles. More >>

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. [PDF]

For questions or concerns about the Coronavirus, call the NYS Department of Health hotline at (888) 364-3065.

For important updates and information on novel coronavirus – including symptoms, steps to prevent illness, guidance for public gatherings, and common questions – please visit:

New Yorkers can call the COVID-19 Emotional Support Hotline at 1-844-863-9314 for mental health counseling.

There are 690 confirmed cases of novel coronavirus in Rensselaer County (Last Update: July 28, 2020).

Additional changes to City services and operations will be announced. Updates will be published through the City’s community email service and official social media channels.

The public is encouraged to subscribe by visiting


State and federal officials have issued guidance on how the public can help limit the spread of COVID-19. The include preventative actions like washing your hands, avoid touching your eyes, nose, and mouth, avoid sick people, staying home when you’re sick, covering your cough or sneeze with a tissue. You should also clean and disinfect frequently touched objects and surfaces.