The Water Billing Office is available Monday thru Friday 8:30 am – 4:30 pm. For questions about your bill or shutoffs call (518) 279-7100 or Email us. The Water Billing office can also be reached by fax at (518) 268-1682.
Water bills can be paid online or in person at the Treasurer’s Office in City Hall. You may also mail a payment to:
City of Troy
c/o Water Billing
433 River Street
Troy, NY 12180
Please make checks payable to: City of Troy. Please include account number on your check.Pay Online
Change Name or Address
If you need to change the name or address on your account, please complete the Change of Water Billing Name/Address Form and mail or fax it to the Water Billing Office.