UPDATE: Residential bulk collection pickup will resume MONDAY, MAY 10, 2021. The service was suspended during the winter season due to the COVID-19 pandemic.
Schedule Appointment for Pickup
Items such as furniture, appliances, carpets, mattresses, etc. may be picked up by scheduling an appointment with the Department of Public Works (DPW) dispatcher at (518) 270-4579. Items cannot be put out until after 6pm the night before your scheduled day. Doing so will violate City Code and you may be assessed a fine.
ATTENTION: To schedule a pickup online a phone number OR email address is required.
There is a $25.00 haul charge for all scheduled bulk collections up to 2 cubic yards (example: washer and dryer side by side). Owner-occupied properties are exempt from itemized charges unless having over 2 cubic yards hauled.
Non-owner-occupied properties, commercial, retail and non-profit entities in addition to residents who do NOT utilize city trash/recycle pick-up will be charged an additional fee based upon specific bulk waste items.
See our Bulk Pickup Tips and Fee Schedule for a breakdown of waste types and pricing.
If you wish to dispute a bulk violation charge complete and download the “Sanitation Dispute Form” from our Online Forms. Please return the form in-person to the Mayor’s Office at City Hall, or by mail to:
433 River Street
Troy, NY 12180
Attn: Sanitation Disputes