Mayor Announces Launch of City’s Mobile Parking App

Mayor Announces Launch of City’s Mobile Parking App

For Immediate Release
December 10, 2020

Mayor Madden Announces Launch of City’s New Pay-by-Phone Parking App

Drivers can pay for metered parking in downtown using the Passport Parking mobile app beginning January 4th, 2021

Passport Parking app available for download on iOS, Android devices and at www.passportparking.com

Mobile app provides a contactless option to pay for on-street parking in designated areas of downtown Troy

City also launching online payment portal for monthly parking permit holders at City-owned lots and garages

Mayor Madden: Launch of new parking management system is another step forward in improving parking options in downtown Troy, will help support Troy’s small businesses, restaurants, shops, breweries


TROY, NY – Mayor Patrick Madden today announced the City of Troy has launched a new pay-by-phone mobile app for metered parking in the Collar City. The app provides a simple, easy to use option for drivers to pay for parking in downtown Troy. Drivers will be able to pay for on-street metered parking using the new Passport Parking mobile app beginning January 4, 2021.

The Passport Parking application is available for free download on iOS and Android devices, and at www.passportparking.com.

Mayor Madden said, “Launch of our new parking management system is another step forward in improving parking options in downtown Troy. Whether you’re coming to shop, dine, or explore Troy, this new mobile parking app provides an easy, simple process to pay for parking during your next visit to our community. We’re excited to partner with Passport to provide this new mobile application, and we’ll continue to implement new technologies that improve the experience for visitors and residents in our city.”

How to Use the Passport Parking App

After parking your vehicle and downloading the Passport Parking app, visitors should look for signs indicating which zone they are located in. Users will input the following information in the app:

  • Parking Zone (4-digit number)
  • Expected length of stay
  • Vehicle plate information (for first time visitor)
  • Payment information
Metal street sign bolted to a metal pole in downtown Troy. The sign displays instructions on paying to park in downtown Troy.

The app includes an alert feature to notify users when a parking session is ending. Users can also extend their parking session remotely using the app, eliminating the need to return to your vehicle. New signage has been installed to assist drivers identify their location when parking their vehicle in metered zones. Parking kiosks will still accept cash and credit card payments.

Watch a video demonstrating how to use the Passport Parking application: https://youtu.be/MThHrcDET0o

“Providing a top-of-the-line and safe parking experience is our priority, part of our effort to improve parking options for residents, businesses, and the local workforce through deployment of new technology,” added Mayor Madden. “Passport’s contactless parking solutions will allow us to offer these convenient options to our community while improving backend capacity for City staff overseeing the parking management system.”

“By deploying Passport’s digital solutions, the City is reducing complexities caused by antiquated systems and is better equipped with real-time parking data,” said Anthony Caddell, sales executive at Passport. “We are excited to partner closely with the City of Troy and to expand our footprint in New York’s Capital District.”

A map of metered parking zones and instructions on using the Passport Parking app for metered parking in downtown Troy is available at www.troyny.gov/parking.

Parking Permits for Municipal Lots, Garages

The City also launched a separate new online parking permit registration system for spaces in municipally-operated lots and garages. The system will simplify the permit reservation and payment process and allow the City to issue and track parking permits using license plates instead of physical tags.

Effective January 2021, monthly parking fees for municipal lots & garages will increase to $75. Drivers are encouraged to renew their current parking permit online at www.troyparkingpermits.rmcpay.com

For questions on the City’s parking management system, please contact the City Treasurer’s office at (518) 279-7115.

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