Online Services

The City of Troy is committed to connecting our residents with the services they need quickly and effectively. Residents can report issues in their neighborhood by using the City’s non-emergency Online Services page. If you are experiencing a life-threatening or public safety-related emergency (house fire, crime in progress, medical, etc.), please call 911.

Make a Payment

The City accepts online payment for property taxes, utility & recycling bills, and parking tickets. A payment can be made online by using a credit card or debit card. An electronic check can be used for property and utility bills only.

For more information on bill payment options or to make a payment online, please visit the City Treasurer’s office page.

Report an Issue

Use our online forms to report an issue to Code Enforcement. If you wish to report a code violation by phone, call the Code Enforcement HOTLINE at (518) 270-4404.

Report a code violation

Use the forms below to report an issue to Public Utilities. If your utility issue is an emergency or requires an immediate response, please call the Public Utilities dispatcher at (518) 237-0241.

Report CS Overflow issue
Report a broken fire hydrant
Report a sewer issue
Report a water service issue

Make a Request

Use our forms below to submit a request for service to the Department of Public Works. You can also contact the Public Works dispatcher directly at (518) 270-4579.

Request a bulk pickup
Request yard waste pickup
Get rid of large appliance
Get a pothole fixed
Report a broken traffic light
Report a street light is out
Report a broken street sign
Report a downed tree
Report an unplowed street

City Charter & Code

The City of Troy’s Charter and Code of Ordinance is available online through the E-Code service.

City Charter
City Code

Record Search

Property Search

The following services are not available online.

Genealogy Search (Marriages)
Genealogy Search (Birth & Death)

Tax Search Service

Public Safety

Request a Police Report
Submit a Crime Tip
Request an Accident Report
View Crime Mapping tool
View Sex Offenders Lookup