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Water Billing
Water bills can be paid
in person at the Treasurer's
Office on the first floor of
City Hall in downtown Troy. For questions regarding
billing and shutoff call
the billing office at (518) 279-7100 during the hours
of 8:30am - 4:30pm.
Can the City discontinue or shut off my
water?
Yes, the City has the authority to discontinue your
water service or shut off your water in compliance
with the duly adopted City of Troy, Department
of Public Utilities, “Rules and Regulations,” Section 111. Under
that section, the department can discontinue water service for various reasons.
Is non-payment of my water and sewer bill
one of those reasons?
A. Yes, non-payment of water and sewer bills is one of those reasons listed
in Section 111.
Water Shutoff Policy
The procedures the City must follow to discontinue
or shutoff water service are:
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- A customer receives a quarterly water and sewer
bill for three (3) months usage. The bill
will have a due date thirty (30) days from the
date
of issue to have payments received by the
City.
- A water and sewer bill unpaid after thirty
(30) days from the date of issue will have
a service charge of 5% of the total unpaid bill
added.
- Sixty (60) days after the date of issue, an
additional service charge of 5% on the total
unpaid balance will then again be imposed.
- The customer then receives his/her next quarterly
water and sewer bill, which also includes
his/her previous quarterly bill outstanding,
in addition
to the service charges or late penalties
incurred.
- The customer has thirty (30) days from the
date of issue to pay the bill.
- The day after the due date, a report is run
listing all the accounts with two (2) quarterly
water and sewer bills unpaid.
- A letter is then sent to each of these customers
giving them an additional ten (10) days
from the date of the letter to pay their outstanding
balance. This letter also notifies the customer
that if the account is not paid by the extended
due date, the water will be shut off.
- The following week, those accounts still unpaid
are shut off.
- The water will not be turned back on until
the entire outstanding balance is paid.
- After an account has had the water service
shutoff, the account will be charged for
the service call. The bill will range from $30
to $200.00 depending on whether the water
service
was also turned back on and what time of
day it was restored.
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The property/homeowner is responsible for outstanding bills and or late fees that are on the account upon transfer. It is the owner’s responsibility to notify the Water Billing Office of the new name/billing address.
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