Water Billing

office hours & location  |  The Water Billing Office is located in  the Treasurer's Office in Troy City Hall at 433 River Street, Troy NY 12180. Access map for directions. City Hall is  open Monday through Friday 8:30 a.m. to 4:30 p.m. City Hall is not open on these Holidays.

Questions about your bill or shutoff

If you have questions about your bill or shutoffs call 518-279-7100 or Email us. We can also be reached by fax at 518-268-1682.

Pay Online

Any processing fees associated with online payments are not received by the City, and are charged by the third-party vendor providing the service. See our pay online page for questions and help. 

Pay in Person

Water bills can be paid in person at the Treasurer's Office in Troy City Hall at 433 River St. Troy NY 12180 during regular business hours Monday through Friday 8:30 a.m. to 4:30 p.m. 

The Treasurer's Office only accepts cash, check, or money order as payment.

Pay by Mail

You may also mail a payment to:

City of Troy
c/o Water Billing
433 River Street
Troy, NY 12180

Please make checks payable to the City of Troy. Please include the account number on your check.

Water Billing Schedule

  • Water bills are sent quarterly (4 times a year). 
  • Due 30 days from bill date.

Change Name or Address

If you need to change the name or address on your account, please complete the Change of Water Billing Name/Address Form (PDF) and fax it to the Water Billing Office at 518-268-1682 or mail it to:

City of Troy
c/o Water Billing
433 River Street
Troy, NY 12180