office hours & location | The Water Billing Office is located in the Treasurer's Office in Troy City Hall at 433 River Street, Troy NY 12180. Access map for directions. City Hall is open Monday through Friday 8:30 a.m. to 4:30 p.m. City Hall is not open on these Holidays.
Questions about your bill or shutoff
If you have questions about your bill or shutoffs call 518-279-7100 or Email us. We can also be reached by fax at 518-268-1682.
Any processing fees associated with online payments are not received by the City, and are charged by the third-party vendor providing the service. See our pay online page for questions and help.
Pay in Person
Water bills can be paid in person at the Treasurer's Office in Troy City Hall at 433 River St. Troy NY 12180 during regular business hours Monday through Friday 8:30 a.m. to 4:30 p.m.
The Treasurer's Office only accepts cash, check, or money order as payment.
Pay by Mail
You may also mail a payment to:
City of Troy c/o Water Billing 433 River Street Troy, NY 12180
Please make checks payable to the City of Troy. Please include the account number on your check.