FAQs • Troy, NY • CivicEngage

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I am moving. What should I do?: If you are moving, it is necessary to update the mailing address on your account by contacting the billing office of the City of Troy at 518-279-7100.

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1. How can I change my mailing address?: If you are moving, it is important to update the mailing address on your account. You may contact the billing office at 518-279-7100 or complete our Change Water Billing Name/Address Form (PDF). The form can be mailed or faxed.

2. I am moving. What should I do?: If you are moving, it is necessary to update the mailing address on your account by contacting the billing office of the City of Troy at 518-279-7100.

3. I am buying/selling property. What should I do?: If you are purchasing or selling a home in Troy, contact the billing office at 518-279-7100 to request a final meter reading. The final bill should be presented at the home's closing to ensure the seller pays all accrued charges.