City of Troy Announces Municipal Service Changes, Additional Protective Measures in Response to COVID-19

City of Troy Announces Municipal Service Changes, Additional Protective Measures in Response to COVID-19

For Immediate Release
March 16, 2020

City of Troy Announces Municipal Service Changes, Additional Protective Measures in Response to COVID-19

TROY, NY – Mayor Patrick Madden today announced the closure of City Hall and other city-owned facilities to the public, effective Tuesday, March 17, 2020, part of an effort to limit the spread of COVID-19 in the Collar City. The Mayor also outlined additional protective measures implemented in response to the COVID-19 outbreak.

Mayor Madden said, “Following guidance from state and federal health officials for reducing the spread of COVID-19, we are limiting public access to City Hall and other city-owned facilities. Essential city services will still be available through alternative means, including by mail and online. Additionally, we are instituting changes for various non-essential City services, part of our ongoing commitment to protect the health of employees, first responders, and the general public. By remaining calm and following recommendations from public health experts, we will get through this together.”

State of Emergency

Under New York State Executive Law, Article 2-B, Mayor Madden has issued a State of Emergency declaration to limit public access to City Hall and other City-owned facilities, and to deploy staff and resources necessary to effectively respond to the outbreak of COVID-19.

According to the New York State Department of Health, there are no confirmed cases of coronavirus in the City of Troy or Rensselaer County. The City has established a resource webpage to provide the public information on updates and changes in response to the COVID-19 issue. Visit for more information.

City Services

Effective Tuesday, March 17, 2020, the following changes to City services will go into effect. This information is subject to change based on new guidance or mandates from state and federal health officials. Sign up to receive updates and information on the City’s ongoing response to COVID-19 at


Proposal applications for purchase of available City-owned foreclosed properties can be submitted by mail. For additional information, please contact the Assessor’s Office at (518) 279-7126, or visit

City Clerk

Domestic partnerships and marriage licenses can be obtained by appointment only. Please call the City Clerk’s office at (518) 279-7134 to setup an appointment.

Commissioner of Deed applications, Dog Licenses, Genealogy Requests, and Tomhannock Fishing Permits can be obtained by mail or email. For a full list, please visit the City Clerk’s webpage.

Code Enforcement

All permit applications, zoning compliance letters, and other transactions will be limited to online or email only. Building and emergency inspections will continue as normal.

Code violation complaints can be submitted online or by phone at (518) 270-4404.

Necessary in-person transactions will occur by appointment only. Please call (518) 279-7178 to contact the Bureau of Code Enforcement for more information or to setup an appointment. For more information, visit the Code Enforcement webpage.


Visits to the Engineering Department are by appointment only. Please call (518) 279-7179 to setup an appointment. For more information, visit the Engineering Department webpage.


The City’s normal parking ticket dispute process is postponed until further notice. Parking tickets can be paid online at or by mail.

For more information, visit

Freedom of Information Law (FOIL) submissions will be accepted by mail or the City’s online FOIL portal. For more information, visit the City’s FOIL webpage.

Treasurer’s Office

All city bills (taxes, water bills, parking violations, garbage fees, etc.) must be paid online or by mail. Property owners can utilize online bill pay options at

For more information, please call the Treasurer’s Office at (518) 279-7115.

Planning & Economic Development

All permit applications, other transactions/services will be conducted via email, phone, or online. Meetings of the Planning Commission and Zoning Board of Appeals are suspended until further notice.

Visit the Planning Department webpage for more information.

Public Works

Regular garbage and recycling collection will continue as scheduled. Leaf bag collection will continue during normal sanitation collection days. Street sweeping will continue, but tagging and towing will be suspended until further notice on designated routes. Residents are encouraged to observe all posted parking restrictions to ensure the quick and effective clearing of dust and debris during street sweeping operations.

Bulk collection service is postponed until further notice. Spring Cleanup is delayed until further notice.

For more information, contact the Public Works dispatcher at (518) 270-4579, or visit the Public Works webpage.

Public Utilities

The Department of Public Utilities (DPU), including the Troy Water Treatment Plant, is closed to the public. Services will be available by appointment only. To schedule an appointment, the 24-hour number is (518) 237-0611. A message will be taken and staff will respond to determine needs. 

To protect customers and employees, DPU will be suspending meter equipment changes and non-emergency internal leak investigations. During responses to emergency residential leaks, staff will take necessary precautions and require a minimum 6 ft. distance between customers and employees.

DPU is preparing for operations with restricted personnel and will continue to provide potable water for any needs. Suppliers have been contacted and are set up to continue deliveries. DPU staff has increased storage availability of chemicals to ensure the longevity of drinking water.

Troy Police

Troy Police will continue to provide normal emergency services. Troy PD’s Central Station (55 State Street) will remain open to the public at this time.

Non-emergency requests can be submitted online using the Troy Police Department website:

In the case of an emergency, please call 9-1-1.

Troy Fire Department

All Troy Fire Stations and administrative offices are closed to the public, effective immediately. In the case of an emergency, please call 9-1-1.

Public Notifications

Public notification will be provided of additional changes to City services and operations. Updates will be published through the City’s community email service and official social media channels.

The public is encouraged to subscribe by visiting

Health Protocols at City Facilities

The City previously implemented measures at City Hall and various city department facilities to help stop the spread of germs. Facilities staff has implemented a minimum of twice-daily cleaning procedures to disinfect kitchens, appliances, bathrooms, door handles, counters, tables, and other areas.

For department contact information, please visit

Public Events

Approval of public event permits has been suspended for a period of 30 days to mitigate potential spread of the virus at large gatherings. City officials will continue to monitor the status of coronavirus locally, and will adhere to guidance issued from state and federal health officials as it pertains to mass gatherings.


Please use the following simple steps to help stop the spread of coronavirus and other respiratory viruses:

  • Wash your hands often with soap and water for at least 20 seconds, especially before eating. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

For questions or concerns about the Coronavirus, call the NYS Department of Health hotline at (888) 364-3065.

For more information coronavirus, including symptoms, steps to prevent illness, and common questions, please visit the NYS DOH website at or the Center for Disease Control (CDC) website.


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Press Contact:
John Salka, Deputy Director of Public Information
[email protected] / (518) 279-7131