City of Troy Issues Update on Non-Essential Services Impacted by COVID-19

City of Troy Issues Update on Non-Essential Services Impacted by COVID-19

For Immediate Release
March 25, 2020

City of Troy Issues Update on Non-Essential Services Impacted by COVID-19

Mayor Madden: Protecting health and safety of residents and employees is essential to ensure continued delivery of essential services to the community

Residents should review updated availability of non-essential department services listed below

Interest, penalties suspended for first installment of annual solid waste fee until May 31, 2020

TROY, NY – Mayor Patrick Madden today issued an update on changes to non-essential City services and facilities impacted by the ongoing COVID-19 outbreak. 

Mayor Madden said, “Protecting the health and safety of the public and employees is essential to ensure the long-term delivery of essential services to the community. We commend Governor Cuomo’s decisive action to reduce density at public facilities in response to the pandemic, and we are complying with necessary steps to limit the spread of COVID-19 in our community. I extend my thanks to Troy residents for their patience and understanding, and encourage everyone to stay home, slow the spread, and flatten the curve of coronavirus in our community and region to prevent overload of our healthcare system.”

City Services

The Troy Police and Fire Departments will continue to provide emergency services. Sanitation services (garbage, recycling collection) will also continue as normal. 

The following changes to non-essential City services are now in effect. This information is subject to change based on new guidance or mandates from state and federal health officials. 

City Clerk

  • Office is closed to the public
  • Marriage licenses, domestic partnerships are not available at this time.
  • Commissioner of Deed applications, Copies of Marriage Certificates, Dog Licenses, Genealogy Requests, and Tomhannock Fishing Permits can be obtained by mail.
  • For more info, please visit the City Clerk’s webpage.

Code Enforcement

  • Bureau is closed to the public.
  • All permit applications, zoning compliance letters, and other transactions are available online or email only. 
  • Building and emergency inspections will continue as normal. 
  • Code violation complaints can be submitted online or by phone at (518) 270-4404.
  • Please call (518) 279-7178 to contact the Bureau of Code Enforcement for more information for necessary in-person transactions. 
  • For more information, visit the Code Enforcement webpage.


Vital Statistics

  • The department is closed to the public.
  • Birth and death certificates are available by mail only.
  • For more info, contact the Vital Statistics office at (518) 279-7309 or visit the department webpage.

Parks and Recreation

  • City-owned playgrounds and basketball courts are closed until further notice.
  • All city parks will remain open to the public. Residents should practice social/physical distancing and avoid large gatherings.
  • The Frear Park Golf Pro-Shop is closed to the public. 

Planning/Economic Development

Public Utilities

  • Department facilities, including the Troy Water Treatment Plant, are closed to the public. 
  • Services will be available by appointment only. To schedule an appointment, the 24-hour number is (518) 237-0611. A message will be taken and staff will respond to determine needs.
  • Due to limited personnel to answer phones during normal business hours, residents are asked to call back if they are unable to connect directly with staff. 
  • To protect customers and employees, DPU will be suspending inside investigations or installations of water services including water meters. Staff will respond to an emergency and turn off water for a plumber to complete a repair.
  • During responses to emergency residential leaks, staff will take necessary precautions and require a minimum 6 ft. distance between customers and employees.
  • DPU is preparing for operations with restricted personnel and will continue to provide potable water for any needs. Suppliers have been contacted and are set up to continue deliveries. DPU staff has increased storage availability of chemicals to ensure the longevity of drinking water.
  • 24-hour DPU phone numbers are (518) 237-0611 and (518) 237-0241.

Public Works

  • The spring Hazardous Hazardous Waste Collection event has been postponed. Residents with participation coupons will be contacted directly when a new date is finalized.
  • Online Composting Sale program has also been postponed. An update will be issued when the program is rescheduled.
  • Street sweeping will continue.
    • Tagging and towing will be suspended until further notice on designated routes. 
    • Residents are encouraged to observe all posted parking restrictions to ensure effective clearing of dust and debris during street sweeping operations.
  • Bulk collection service is postponed until further notice.
  • Spring Cleanup is delayed until further notice.
  • Leaf bag collection is suspended. 
  • For more information, contact the Public Works dispatcher at (518) 270-4579, or visit the Public Works webpage.


  • Treasurer’s office is closed to the public
  • All transactions (including property, water/sewer, and solid waste bills) can be completed online or by mail. 
  • As the result of a clerical error, 2020 solid waste fee bills contained an incorrect total of $190.00 per unit. The correct total is $180.00 per unit, owed in two (2) installments. An amended notification will be issued to all property owners. 
  • Due to the COVID-19 outbreak, the city is suspending interest and penalties on first installment payments until May 31, 2020.
  • Payment can be made by mail or online ( only.
  • For solid waste billing questions, please refer to the back of the original bill. 

“Like many local city and county governments, our staff is working hard to ensure the continued delivery of essential services to our residents,” Mayor Madden added. “Critical functions like sanitation must be maintained during this challenging period for our community. Suspending interest and penalties on first installment solid waste payments provides relief for those experiencing uncertainty during the COVID-19 outbreak. We thank the public for their cooperation, understanding and support to strengthen sanitation operations, a service critical to preserve neighborhood quality of life.”

Under the current State of Emergency and Executive Order provisions issued by Governor Cuomo, Troy City Hall is closed to the public and operating with limited staff. City officials are encouraging property owners to utilize online bill pay options ( including taxes, water bills, parking violations, and garbage fees. Payments can also be transmitted by mail.

To contact a specific department, please visit 

Public notification will be provided of any changes to City services and operations. Updates will be published through the City’s community email service and official social media channels.

The public is encouraged to subscribe by visiting 

State Assistance Programs

Governor Andrew Cuomo announced the State of New York will provide free online mental health services. New Yorkers can call the state’s hotline at 1-844863-9314.

For additional updates from Governor Cuomo and New York State, please visit 


Please use the following simple steps to help stop the spread of coronavirus and other respiratory viruses:

  • Wash your hands often with soap and water for at least 20 seconds, especially before eating. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

For questions or concerns about COVID-19, call the NYS Department of Health hotline at (888) 364-3065. 

For more information coronavirus, including symptoms, steps to prevent illness, and common questions, please visit the NYS DOH website at or the Center for Disease Control (CDC) website.


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Press Contact: 
John Salka, Deputy Director of Public Information
[email protected] / (518) 279-7131