Compliments and Complaints

The Troy Police Department is committed to conducting fair, unbiased, and expedient investigations into allegations of misconduct on the part of officers and civilian employees of the Police Department.

It is preferable, but not required, to submit a completed Compliment/Complaint form. You may also submit a compliment or complaint in person, by phone, fax, email or by mail. See details below.



Compliment and Complaint Process Brochure

A job well done!

Everyone enjoys receiving recognition for their efforts and we realize that many of our residents and visitors to the City of Troy would like to know how to compliment our officers for a job well done.

Compliments and commendations, either verbal or written, are one of the best ways to let our officers know that you appreciate their good work and extraordinary service. A commendation for an officer of the Troy Police Department is sent to the Chief of Police. Your compliments may be made using our online form, in person, by phone, by email or fax, or through a letter or informal note to the Troy police Department.

A compliment or commendation may address any event that you feel demonstrates any effort on the part of an officer that deserves special recognition.

All compliments and commendations are formally documented and the affected officers and their supervisors will be notified.

How do I submit a compliment?

  • It is preferable, but not required, to submit a completed Compliment Form (see link above).
  • A Compliment Form can be picked up at the Troy Police Headquarters open 24 hours a day. The headquarters is located at 1700 Six Ave, Troy NY
  • A Compliment Form can also be picked up in the Mayor’s Office at City Hall during regular business hours 8:30am – 4:30pm. City Hall is located at 433 River Street, Troy NY.
  • You may also submit a compliment with the operator by dialing our 24 hour line (518) 270-4421.
  • If you wish to leave a letter or an informal note in person you can do so by visiting the Mayor’s Office or the Troy Police Headquarters.
  • You can also submit a letter or informal note by email or by faxing it to (518) 270-4422, or by mailing it to:

    Troy Police Department
    attn: Office of the Chief
    1700 6th Ave
    Troy, NY 12180

Complimentary letters are:

  • Reviewed by the employees first line supervisor,
  • Forwarded to the employee,
  • A copy of the complimentary letter will be placed in the employee’s personnel file.
How do I file a complaint?

  • It is preferable, but not required, to submit a completed Complaint Form (see link above).
  • A Complaint Form can be picked up at the Troy Police Headquarters open 24 hours a day. The headquarters is located at 1700 Six Ave, Troy NY
  • A Complaint Form can also be picked up in the Mayor’s Office at City Hall during regular business hours 8:30am – 4:30pm. City Hall is located at 433 River Street, Troy NY.
  • You may also submit a complaint with the operator by dialing our 24 hour line (518) 270-4421.
  • Complaints can also be filed by email or by faxing it to (518) 270-4422, or by mailing it to:

    Troy Police Department
    attn: Office of the Chief
    1700 6th Ave
    Troy, NY 12180
  • Complainants can be submitted anonymously, however, we encourage complainants to provide their name and telephone number and/or email address in order to allow us the opportunity to conduct a thorough investigation into the alleged violation(s).

Every complaint of misconduct will be processed by the Office of the Chief of Police. Upon receipt of a complaint, the Chief of Police will assign the case for investigation. Generally, complaints will be assigned to the employee’s supervisor or commander. More serious or complex matters may be assigned to the Inspectional Services Bureau.

Investigators will:

  • Attempt to interview the complainant, the accused employee and all witnesses;
  • Examine physical evidence;
  • Review reports and records;
  • Thoroughly document the facts surrounding the incident and allegation.

The investigator’s report will be submitted to the Chief of Police who will review it for completeness and objectivity and then determine final disposition.

TIPS FOR DESCRIBING THE MISCONDUCT

Describe the conduct of the employee that you believe to be improper. For example, rather than saying the employee was rude, explain how the employee was rude by :

– Providing the specific words or phrases used.
– Describing the employee’s tone of voice.
– Citing particular acts of rudeness.

Identify the employee as much as possible by providing the:

– Employee’s badge number and patrol vehicle number.
– Date, time and location of the incident.
– If available, include the names, addresses and telephone number of any witnesses.

Frequently Asked Questions

Can anyone submit a complaint?

The person most directly affected by the alleged conduct should be the person to complain. Under most circumstances, this is the person most likely to provide the best information about the incident. However, third party complaints will be accepted and investigated to the best of our ability.

Can complaints be made at any time?

To help ensure evidence is still available and recollections of the incident are fresh, complaints should be made as soon as possible after the alleged misconduct occurred.

Can I submit an anonymous complaint?

Anonymous complaints are investigated, but not recommended. Although anonymous complaints are investigated, the investigations are less likely to reveal all the facts surrounding an incident when the investigator is unable to contact the complainant. TPD encourages individuals with allegations of misconduct by our employees to identify themselves and submit to an interview.

I’m dissatisfied with an arrest or ticket can I file a complaint?

The subject of the complaint should involve alleged misconduct by an employee. The focus of the TPD complaint procedure is on alleged misconduct by the TPD employee that encompasses violation of laws or TPD policies and procedures. Dissatisfaction with an arrest or ticket is not considered a “complaint” and you will be referred to the court with the appropriate jurisdiction.