Welcome

The City of Troy, Department of Public Utilities is dedicated to providing the highest quality drinking water and wastewater services to our residential, businesses and wholesale customers. The Department serves water to over 50,000 residents of Troy, as well as the industrial and commercial customers within the city, through over 13,000 service connections. In addition, the city wholesales water to the City of Rensselaer, the Village of Menands, and portions of the Towns of East Greenbush, North Greenbush, Brunswick, Schaghticoke and Poestenkill. The Village of Waterford and Town of Halfmoon have a connection to the City water system that is being used during dredging operations.

Lead & Drinking Water

Learn more about lead and drinking water. Lead and drinking water, although rarely the sole cause of lead poisoning, can significantly increase a person’s total lead exposure. Lead enters drinking water primarily from the corrosion or wearing away of material containing lead in water service lines and household plumbing.

Test for Lead – Use step by step instructions to find out if you have a lead service line.

Bulletins

PUBLIC UTILITIES

Customer Service
Billing
Shutoff Policy
Reports
Stormwater Management

CUSTOMER SERVICE

Customer Service
(518) 279-7100
Monday – Friday
8:30am – 4:30pm

Pay Bill
Shutoff Policy
Change Water Billing Name/Address Form




Billing Complaints
Fire Hydrant Complaints
Sewer Complaints
Water Complaints
CS Overflow Complaints




New Water and Sewer Service Application

Questions
Get answers to questions about your account, bill or water.


Find us directly at
troydpu.org