Department of Public Utilities
25 Water Plant Rd
Troy NY 12182
Main: (518) 237-0611
Fax: (518) 233-7038

Helpful Numbers


(518) 279-7100

Emergency and Maintenance
(518) 237-0241

24 Hour Service Shop & DPU Dispatcher
(518) 237-0241

Did You Know:
The illegal operation of fire hydrants is dangerous and can result in breaks and the malfunction of the hydrant when needed for fire emergencies. Keep neighborhoods safe; report open hydrants to (518) 237-0241.

Photograph of the front facade of the John P. Buckley Water Treatment Plant

The City of Troy, Department of Public Utilities is dedicated to providing the highest quality drinking water and wastewater services to our residential, businesses and wholesale customers. The Department serves water to over 50,000 residents of Troy, as well as the industrial and commercial customers within the city, through over 13,000 service connections. In addition, the city wholesales water to the City of Rensselaer, the Village of Menands, and portions of the Towns of East Greenbush, North Greenbush, Brunswick, Schaghticoke and Poestenkill. The Village of Waterford and Town of Halfmoon have a connection to the City water system that is being used during dredging operations.

Lead & Drinking Water

Learn more about lead and drinking water. Lead and drinking water, although rarely the sole cause of lead poisoning, can significantly increase a person’s total lead exposure. Lead enters drinking water primarily from the corrosion or wearing away of material containing lead in water service lines and household plumbing.

Test for Lead – Use step by step instructions to find out if you have a lead service line.



Customer Service
(518) 279-7100
Monday – Friday
8:30am – 4:30pm

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