Water Billing

Water bills can be paid in person at the Treasurer’s Office during regular business hours Monday – Friday 8:30am – 4:30pm. The office is located in Troy City Hall at 433 River Street, Troy NY 12180. Map

The Water Billing Office is available Monday thru Friday 8:30 am – 4:30 pm.

If you have questions about your bill or shutoffs call (518) 279-7100 or Email us. We can also be reached by fax at (518) 268-1682.

Pay Online
Pay in Person

Water bills can be paid in person at the Treasurer’s Office in City Hall. The Treasurer’s Office only accepts CASH, CHECK, or a MONEY ORDER as payment.

Pay by Mail

You may also mail a payment to:

City of Troy
c/o Water Billing
433 River Street
Troy, NY 12180

Please make checks payable to: City of Troy. Please include account number on your check.

Water Billing Cycle

Water bills are sent 4 times a year (quarterly). Due 30 days from bill date.


Change Name or Address

If you need to change the name or address on your account, please complete the Change of Water Billing Name/Address Form and mail or fax it to the Water Billing Office.