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1. Will my service schedule change?
2. Will my recycling still be picked up on the same day?
3. Will I still be able to use my own, non-City issued trash barrel for my garbage?
4. What if I have an existing City-issued barrel?
5. When will I receive my barrel?
6. What should I do with my old non-City issued barrel?
7. Who do I contact?
8. What will my barrel look like?
9. How do I switch from private trash service to City service?

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1. Which Council District am I in?
2. How do I contact the City Council?
3. How do I contact individual Council members?

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1. Can anyone submit a complaint?
2. Can complaints be made at any time?
3. Can I submit an anonymous complaint?
4. I’m dissatisfied with an arrest or ticket can I file a complaint?

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1. How can I change my mailing address?
2. I am moving. What should I do?
3. I am buying/selling property. What should I do?

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1. Can the City discontinue or shut off my water for non-payment?
2. Why does my bill change from month to month?
3. Why is my bill so high?
4. How can I lower my bill and conserve water?
5. Why is my bill estimated?
6. How is my sewer charge calculated?
7. Can I pay my bill online or over the phone?
8. Can I pay my bill with a credit card?

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1. How do I check for leaks?
2. I will temporarily be away. What should I do?
3. How do I prevent my pipes from freezing?
4. What should I do if my pipes freeze?
5. How do I read my water meter?

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1. What do I do if online incident reporting is not right for me?
2. What if this happened in another city can I file a report using this online police citizen reporting system?
3. What if this happened on a state Freeway?
4. What is a known suspect?

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1. What is a complaint?
2. How do I file a complaint?
3. May I verbally lodge a complaint at an Ethics Commission meeting?
4. May I file an anonymous complaint?
5. If I file a complaint, is my identity kept confidential?
6. What happens after I file a complaint?

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1. Does the Fire Department help get cats down from trees?
2. How do I obtain a copy of the fire report after having a fire at my property?
3. How do you become a firefighter?
4. I saw a fire truck at a local supermarket, and some of the crew was inside buying food. Why do firefighters use fire trucks to tend to non-emergency business?
5. Is it illegal to burn leaves and brush on my property?
6. What should I do if I have questions about my ambulance bill or I am unable to pay my ambulance (Medic Unit) bill?
7. Why do firefighters break out window and cut holes in roof during a fire?
8. Why do firefighters get upset when you drive over fire hoses?
9. Why do firefighters’ shop at the local grocery stores?
10. The fire hydrant in front of my house has started to leak. Do you take care of that?
11. Why do you send a fire truck along with an ambulance (Medic Unit) to a medical emergency?
12. Why do so many fire trucks respond when we call 911?

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1. What is my role as property owner?
2. Are there any types of work that do not require the commission’s approval?
3. What are some of the factors that the commission considers when it reviews my application?
4. Can the commission make me restore my building to the way it originally looked?
5. Will the commission make me repair my building?
6. Will landmark designation prevent all alterations and new construction?
7. How can I find architects or contractors who have experience with historic buildings?
8. I own a designated building. Should I tell the tenants in my building about the building’s landmark status?
9. I want to sell my landmark building. Must I tell the commission?
10. If I sell my building, should I tell the new owner that the building is a landmark?
11. My designated building is not capable of earning a reasonable return. May I demolish it?
12. What are the City’s provisions regarding this?
13. Are landmarks owned by not-for-profit organizations subject to the same regulations as other landmarks?
14. Is being designated a Troy landmark different from being listed on the national register?
15. How do I find out more about the effects of designation?

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1. When should I call 911?
2. Do I have to give my name when I call 911?
3. What should I do if I see a crime occurring?
4. How do I teach my children to Use 911?

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1. How can I get a copy of my police report?
2. How can I get a copy of my criminal record?
3. How can I get a police clearance letter (proof of no criminal record)?

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1. How is the service rate calculated?
2. I own and live in a two family home, but do not rent the second unit. Will I be required to pay a fee for both units?
3. I currently use a private garbage collection service. Will I be exempt from the solid waste fee?
4. I qualified for the Enhanced STAR property tax exemption. How does that affect the residential unit fee?
5. My property is a vacant building, parking lot, or garage. Will these parcels be exempt from the fee?
6. I received a bill for a two-unit property, but my house is a one-family home. Why is this happening?