Show All Answers

1. When should I call 911?

When there is an emergency, lives are in danger, serious injury, serious medical condition, crime in progress, or any other situation needing immediate attention.

2. Do I have to give my name when I call 911?

If you wish to remain anonymous or keep information confidential just tell the operator.

3. What should I do if I see a crime occurring?

• Call 911 immediately.
• Be observant and make mental notes.
• Are there any weapons involved?
• What is the address?
• Any physical characteristics such as height, weight, race, beard, or scars?
• Any clothing description?
• How many people involved?
• Are the persons involved on foot or in a vehicle?

4. How do I teach my children to Use 911?

• Never say "nine eleven." There is no eleven on a telephone keypad or dial. Always say "nine-one-one."
• Always call from a safe place. If there is a fire in the house, get out first and then call.
• Post your address near the phone.
• Never call 911 as a prank or joke. You can get into trouble and keep someone who really needs help from getting it in time.
• 911 is not for animal emergencies. Leave the number for the vet next to the phone. If you need to reach the City's Dog Warden call 518-270-4640.
• Call 911 if you think you have an emergency and explain the situation to the dispatcher. If you call
• 911 by mistake, don't hang up. Explain the mistake to the dispatcher and say there is NO EMERGENCY.