Public Utilities

Get Emergency Alerts for boil water notices and water main breaks.

Our Customers

The City of Troy, Department of Public Utilities is dedicated to providing the highest quality drinking water and wastewater services to our residential, businesses and wholesale customers. The Department serves water to over 50,000 residents of Troy, as well as the industrial and commercial customers within the city, through over 13,000 service connections. In addition, the city wholesales water to the City of Rensselaer, the Town of Halfmoon, the Village of Menands, and portions of the Towns of East Greenbush, North Greenbush, Brunswick, Schaghticoke, Poestenkill, and the Village of Waterford.

Water Bill

Get information about water bills and how to pay online. 

Report a Concern

Use our online forms to report water and sewer concerns.

Lead & Drinking Water

Learn more about lead and drinking water. Lead in drinking water, although rarely the sole cause of lead poisoning, can significantly increase a person's total lead exposure. Lead enters drinking water primarily from the corrosion or wearing away of material containing lead in water service lines and household plumbing.

• Use our step-by-step instructions to find out if you have a lead service line.

City Notices

• February 20, 2023 - Notice to Residents on Elevated Lead Levels (PDF)
• October 12, 2022 - Notice to Residents on Elevated Lead Levels (PDF)
• December 2, 2021 - Notice to Residents on Elevated Lead Levels (PDF)

Projects

• Tomhannock Water Line Replacement Project

Did You Know

The illegal operation of fire hydrants is dangerous and can result in breaks and the malfunction of the hydrant when needed for fire emergencies. Keep neighborhoods safe; report open hydrants to 518-237-0241.