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Public Utilities
Get Emergency Alerts for boil water notices and water main breaks.
Our Customers
The City of Troy, Department of Public Utilities is dedicated to providing the highest quality drinking water and wastewater services to our residential, businesses and wholesale customers. The Department serves water to over 50,000 residents of Troy, as well as the industrial and commercial customers within the city, through over 13,000 service connections. In addition, the city wholesales water to the City of Rensselaer, the Town of Halfmoon, the Village of Menands, and portions of the Towns of East Greenbush, North Greenbush, Brunswick, Schaghticoke, Poestenkill, and the Village of Waterford.
Stormwater Annual Report
Read our 2023 Stormwater Annual Report (PDF).
Water Bill
Get information about water bills and how to pay online.
Report a Concern
Use our online forms to report water and sewer concerns.
Lead & Drinking Water
Learn more about lead and drinking water. Lead in drinking water, although rarely the sole cause of lead poisoning, can significantly increase a person's total lead exposure. Lead enters drinking water primarily from the corrosion or wearing away of material containing lead in water service lines and household plumbing.
Elevated lead levels have been detected in homes with lead service lines; see our most recent Notice to Residents on Elevated Lead Levels (PDF).
Projects
Did You Know
The illegal operation of fire hydrants is dangerous and can result in breaks and the malfunction of the hydrant when needed for fire emergencies. Keep neighborhoods safe; report open hydrants to 518-237-0241.
Public Utilities
25 Water Plant Road
Troy, NY 12180
Main: 518-237-0611
Fax: 518-233-7038
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Offices
Administrative Office
25 Water Plant Road
Troy, NY 12182
Phone: 518-237-0611 or
Phone: 518-237-0319
Fax: 518-233-7038Billing Office
Troy City Hall
433 River Street
Troy, NY 12180
Phone: 518-279-7100
Fax: 518-268-1682DPU Dispatcher
518-237-0241- Emergency
- Maintenance (24 hour service shop)