File a Complaint

The Troy Police Department is committed to conducting fair, unbiased, and expedient investigations into allegations of misconduct on the part of officers and civilian employees of the Police Department.

Compliment and Complaint Process Brochure (PDF)

How Do I File a Complaint?

Complete a Complaint Form

It is preferable, but not required, to submit a completed Compliment Form

• The form can be faxed, emailed or mailed. See details below
• A complaint form can be picked up at these locations.
  • A Complaint Form can be picked up at the Troy Police Headquarters open 24 hours a day. The headquarters is located at 1700 Six Avenue, Troy NY
  • A Complaint Form can also be picked up in the Mayor's Office at City Hall during regular business hours 8:30 am - 4:30 pm. City Hall is located at 433 River Street,  Troy NY.
• A complaint form can be downloaded using the links below.
  ATTENTION — The form is used for both compliments and complaints.    
  • Compliment/Complaint Form (PDF)
  • Formulario De Cumplidos - Quejas (PDF)

Submit by Phone

• You may submit a complaint with the operator by dialing our 24 hour line 518-270-4421.

Submit by email

• You may submit a complaint by sending an email to the Police Department.
• To complete and sign a complaint form digitally you will need to download and complete it in a PDF reader. If you do not have a PDF reader you can download the Adobe Reader for free. If you do not wish to use Adobe Reader, you can print, scan, and then  email form to the Police Department.  

Submit by mail

• Complaints can also be filed by mailing it to:

Troy Police Department
Attention: Office of the Chief
1700 6th Avenue
Troy, NY 12180

Complainants can be submitted anonymously, however, we encourage complainants to provide their name and telephone number and/or email address in order to allow us the opportunity to conduct a thorough investigation into the alleged violation(s).

Every complaint of misconduct will be processed by the Office of the Chief of Police. Upon receipt of a complaint, the Chief of Police will assign the case for investigation. Generally, complaints will be assigned to the employee's supervisor or commander. More serious or complex matters may be assigned to the Inspectional Services Bureau.

Investigators will:

• Attempt to interview the complainant, the accused employee and all witnesses;
• Examine physical evidence;
• Review reports and records;
• Thoroughly document the facts surrounding the incident and allegation.

The investigator's report will be submitted to the Chief of Police who will review it for completeness and objectivity and then determine final disposition.

Tips for Describing the Misconduct

Describe the conduct of the employee that you believe to be improper. For example, rather than saying the employee was rude, explain how the employee was rude by :

• Providing the specific words or phrases used.
• Describing the employee's tone of voice.
• Citing particular acts of rudeness.

Identify the employee as much as possible by providing the:

• Employee's badge number and patrol vehicle number.
• Date, time and location of the incident.
• If available, include the names, addresses and telephone number of any witnesses.